Frequently Asked Questions
Responses From Todd Alan Studios
Our multi-strand braids are very strong and made for a lifetime of everyday wear. If your ring is made of sterling silver or 18k yellow gold, and is one of our thinner bands, it could potentially be bent. However, most of our rings will hold up as well as a traditional wedding ring.
If you have concerns about your choice of metal, choose a stronger metal. If you are really rough on rings, choose one of the thicker bands and consider ordering rings of 14k white gold, 14k yellow gold or platinium - which are the three strongest jewelry metals that we offer.
Are the bands as strong? Could this ring be bent if someone tried to crush it between two fingers?
What if we don't receive the correct size?
First, before placing your order, make sure you have an accurate ring size. You can go to any jeweler and request this as a free service or you can order a set of plastic ring sizers from us on our Ring Sizing page. Our rings usually fit on the first try. However, if there is a problem, send them back to us with instructions and we will resize rings at no cost to you.
We know you want your rings by the wedding day. When we receive your order, we are committed to get your rings to you by your big day - we will tell you if we cannot. While we cannot control how delivery services work, we can communicate with our customers about tracking numbers, the date a package was mailed.
We have received orders with as little as four days notice before the wedding and were able to get the couple their rings on time! If your rings are needed within 14 days of ordering, they are subject to a rush ordering fee of $30. However, having a little more time means less rushing for everybody.
We want something different for our rings but our wedding day is COMING UP QUICK!
First, let us know how we can change your order for you to better suit what you have envisioned. If we can't satisfy you, then we will refund your purchase price within 21 business days of the day we receive your returned ring(s). Custom orders have a 15% restocking fee. If you have further questions, please see our Warranty and Returns page.
What if we receive our rings and they aren't what we wanted?
We are proud to offer wellmade, handcrafted rings in sterling silver for couples who prefer silver or young couples starting out on a budget. However, since silver is a soft metal that becomes brittle with time, we do not recommend them as a choice for everyday wear to last a lifetime. Faced with the budget realities of starting a life together, many couples start with a silver set of rings and plan to replace them with a more expensive and durable metal in the future.
Consider having your rings made in 14k white gold (or platinum) as an alternative to silver for longevity.
Will rings made of sterling silver last for us?
18k yellow gold is a softer metal because it has a higher gold content, and is therefore simply less hard than the same ring made of 14k yellow gold. People love to wear and look at 18k yellow gold jewelry because of its rich and intense yellow shine. You just have to be more mindful of 18k yellow gold - what a good excuse to treat your hands well! - and know that it will not withstand as much of an impact as harder metals. The choice is yours.
The wear and tear on your rings is going to be a result of your unique lifestyle activities so it is difficult for us to gauge which choice of metal is best for you. We suggest that if you are going to do activities that could damage rings, no matter the karat quality or metal, take them off and store them conscientiously; don't just lay your ring down - put the rings in a little pouch or pocket or on a neck chain. After washing your hands from the work, put your rings back on.
I'm having trouble deciding between 18k yellow gold and 14k yellow gold, what do you suggest?
Is it possible to have both rings made from the same braid even if we are ordering different widths and styles?
As long as both rings use the same type of metal and use the same gauge (thickness) of metal, we can weave both rings out of one continuous braid. If this feature is important to you, please indicate this in the comment section when you place your order. We hear from some couples that they are incorporating the symbolism of the making of their rings in their marriage ceremony. If you would like to learn more, please visit our Same Braid page.
Hi, I was wondering if these rings have a seam?
Each ring has a seam which is characteristic of this kind of multi-braid construction. Since the pattern joins itself at different places, depending on the ring size needed for each ring, the extent of the seam varies from being barely visible to showing as a visible (but not sloppy) line across the ring. Most people wear the ring with the seam on the palm side of the hand.
A ring can have as many as ten strands which means Todd has to join twenty loose ends together - a skill most jewelers would not even attempt. The seam exists as proof of his skill and expertise rather than a lack of skill and expertise. We have built our business by pleasing customers who appreciate texture and imperfections characteristic of work by the human hand.
Seamless rings are produced by machine casting methods and on solid parts of bands without elaborate decoration. Only a cast ring and machine work can produce a seamless, traditional ring. Then again, no machine could braid strands the way we can, so a truly braided ring can not be duplicated en masse, seam or no seam. If you feel you wouldn't like having a seam on your ring, then our handwoven bands may not be for you. If you would like to see some examples, please visit our Seams page.
Celtic knotwork works well with ropes but does not translate perfectly in metal. Metal strands simply don't have the flexible nature that rope has and metal cannot be braided exactly like rope. Any of our ring styles that include a "C" are our representative celtic styles and many people looking for a Celtic-style ring like them very much. We do actually braid our rings from separate strands of 14k and 18k gold, silver, and platinum so they are three dimensional, intricate and beautiful on the hand.
If our available styles do not suit your preferences and you want an exact representation of Celtic knotwork, your other alternative is to find rings cast from a carved wax mold - they won't be true knotwork but can be carved to look like knotwork.
I am looking for an artisan to create a ring with Celtic knotwork designs.
Absolutely, please feel free to call us at (941) 217 4969 10:00am-5:00pm (eastern standard time). If you receive our answering service, please leave your name, number, and the best times for us to return your call. We are happy to talk with you!
We understand your needs. We founded, owned and operated Creations Gallery in Peninsula, Ohio for over a decade and have helped many, many customers facing the same choices. From the experience gained from a brick-and-mortar storefront establishment, we can now help people all over the world from the comfort of their home.
You can choose the level of involvement from calling us, emailing us with questions or simply ordering from the website.
As far as online purchases, we recommend that if you have reservations, make purchases with a credit card that offers you recourse in case of disputes or unfair dealings, keep documentation of every transaction and educate yourself as to your consumer rights. We treat our customers fairly and honestly and, in turn, we appreciate that they treat us fairly and honestly.
We love your rings but my fiancee is wary of ordering our rings online. Can I talk with you directly?
We received our rings, both made of sterling silver, and are very happy with them, but we have experienced one problem: my boyfriend's ring tarnishes almost immediately when he puts it on. Since mine does not do this even though we wear our rings for the same amount of time, I think it has to do with the ph of his skin. Do you have a suggestion for how we could either prevent this with some type of coating or delay it?
There are a few things that can effect sterling silver, one of which is a heavy chlorine content in your tap water, which would cause your sterling silver jewelry to turn black. Another is that some people's skin ph can effect silver jewelry. You have a few options that may solve your problem - first and probably best is to take your ring to a local jeweler and have it Rhodium Plated, which should cost less then $20, and is usually done to silver and white gold to keep their shine.Your other option is to try some clear nail polish on the inside of the ring, though this may or may not help. There are also polishing cloths that are anti-tarnish and those may be a good choice for you. A final, though expensive, longterm option is to upgrade your rings to 14k white gold.
Give us a call at: (941) 217-4969
Or email us: firstname.lastname@example.org
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